Get in touch with the team at Solhaven New Zealand with all your pillow bag inquiries. Complete our online form and we’ll get back to you asap.
Your Pillow Bag Questions, Answered
Will my bed pillow fit inside the Solhaven travel pillow bag?
Yes! At 750mm (W) x 510mm (H), the Dream First™ pillow bag for travel is explicitly designed to hold standard, memory foam, and contoured ergonomic pillows with ease. Premium support pillows - like The Necks Best Thing pillows - have been tried, tested, and perfectly approved by many happy Solhaven customers looking for a secure pillow carry bag.
Can I take my pillow bag as carry-on luggage on flights?
Absolutely. The Solhaven pillow tote bag fits smoothly within standard airline cabin dimensions. Most major airlines (including Air New Zealand, Jetstar, and Qantas) allow a pillow as a personal comfort item alongside your standard carry-on bag. Our bag is purpose-built to compress your bedding into a tidy, compliant piece of travel luggage so you can glide past gate agents hassle-free.
Does the bag slide over a rolling suitcase handle?
Yes! This is the ultimate travel hack. You can fold your Solhaven pillow travel bag in half and secure it with our durable dome snaps. This creates a built-in luggage sleeve that slides easily over your suitcase handle, keeping your hands completely free as you navigate busy airport terminals.
How does this protect my pillow from airport germs?
When you travel, your pillow is exposed to dirty airport security bins, x-ray conveyor belts, and cramped airplane walls. The Dream First™ pillow carrier for travel features a thick, premium fabric barrier and smooth, secure zippers that keep your clean pillowcase 100% enclosed and protected from dirt, moisture, and airport grime.
Shipping
What is the shipping cost and time frame?
New Zealand and Australia: Free shipping anywhere with NZ Post or Aramex.
Please allow 1 - 3 Business Days for NZ delivery or Australia 3-10 Business Days
*Please allow an additional 2 days for rural delivery, holiday periods & unforeseen courier delays.
Can you provide worldwide shipping?
Yes! International shipping is from $55 NZD.
We ship to the USA and other parts of the world.
Solhaven is not responsible for any duties payable on delivery
My Order
What is your New Zealand returns policy?
We want you to travel with complete confidence. Every luxury pillow carry bag comes with our 30-Day Fit Guarantee. If your specific pillow doesn't fit or it’s not right for any reason, simply email us at hello@solhaven.co.nz and our team will sort out a return or exchange promptly.
Do you offer exchanges for faulty items?
Yes, please send us an email and images of your Solhaven bag and we will get back to you as soon as we can
Travel & Care
How do I clean my Solhaven travel pillow bag?
To preserve the structure of the bag and protect the stunning brushed gold zips and custom hardware, we recommend spot cleaning with a mild detergent and a soft cloth, or hand washing gently and line drying inside out. Please avoid machine washing or commercial tumble drying.
How do I store my pillow bag when not in use?
Keep it in a cool, dry place, you can fold it flat or keep it in your favorite suitcase so you don't forget your pillow on your next trip.
Will the bag’s zips or hardware tarnish?
Our brushed gold zips are designed to travel beautifully. To keep them looking fresh, wipe gently with a soft, dry cloth and avoid harsh chemicals.
